Why does Shopify say you can’t ship to my address?

If your shipping settings are not set correctly, you may encounter this message during Shopify checkout:

Your cart has been updated and the items you added can’t be shipped to your address. Remove the items to complete your order.

To fix this issue, follow the steps below:

Step 1: Go to Shopify Admin > Settings > Shipping & Delivery

Step 2: Under General Shipping Rates, click Manage Rates.

Step 3: Make sure you have SinaLite rates in both the Canada and the USA sections.

Manage Rates Sreenshot

Shipping From

Once you have these shipping settings, you should be able to proceed with checkout.

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Printbest is a print on demand company powered by SinaLite. We help entrepreneurs, artists, and small business owners sell printed merchandise more easily by printing and dropshipping it straight to their customers.