Sometimes you may notice that your shipping cost is higher than the standard shipping profile cost shown in our store. This happens when your order is shipping to certain U.S. states or Canadian provinces that require us to calculate live carrier rates instead of using the flat profile rate.
Why do we use live shipping rates?
The shipping profile cost is a generic standard rate that applies to most regions. However, shipping carriers often charge significantly more to deliver to certain states or provinces. If we were to charge only the flat profile rate in these cases, the actual shipping cost would exceed what was collected.
To ensure fairness and accuracy, for these regions we always use live shipping rates directly from carriers (UPS, FedEx, etc.) and charge the lowest available option.
When does this apply?
Live shipping rates are applied if your shipping address is in one of the following areas:
Canada
- NT – Northwest Territories
- NL – Newfoundland and Labrador
- YT – Yukon
- NU – Nunavut
USA
- AK – Alaska
- AS – American Samoa
- GU – Guam
- MP – Northern Mariana Islands
- PR – Puerto Rico
- UM – U.S. Minor Outlying Islands
- VI – U.S. Virgin Islands
- HI – Hawaii
- DC – District of Columbia (Washington, D.C.)
If you have any questions or concerns regarding our shipping rates, or if you are looking to cancel an order, please contact [email protected]
