Canceling, holding, or changing an order is not always possible. We are only able to cancel, hold, or change an order if it has not been sent to production yet. To make a request, please create a support ticket.
Please note cancellations are subject to a 20% restocking fee as our system automation sends instant purchase orders to our suppliers for blank garments, which are generally processed shortly after the time of the order.
Once the order has been sent to production, we are no longer able to cancel, hold, or change the job.
If the order is put on hold due to out-of-stock issues you have 30 days to choose another option. After 30 days the order will automatically be canceled with a full refund.
Order placed on hold on customer’s request
If an order has not yet entered production, you can request to put it on hold. The hold must not exceed 25 days. If you wish to cancel the order after 25 days, a blank merchandise price will be charged.
